A new report from RBR, “Teller Automation and Branch Transformation 2015,” shows that banks across the globe are using a combination of different, complementary solutions in their branch transformation projects. Consolidation At the end of 2014 there were 600,000 branches in the 25 countries covered by report. While branch numbers continue to increase globally, the...Read More

What should you expect out of your IT audit? It’s a simple question and one that will likely elicit varied responses from those who you’d ask. Most people might answer with something like, “To see where our systems are vulnerable.” While this is a perfectly legitimate goal it really only is one side of the audit equation. Knowing...Read More

Most of us have heard the term “Branch Transformation” being thrown around with a multitude of definitions ranging from a total virtual banking experience to simply rearranging the furniture and hanging some digital signage.  So, what is Branch Transformation? In short, Branch Transformation is the adaptation from traditional branch banking to a customer centric, retail...Read More

Banking services used to be simple and straightforward. You got a paycheck, filled out a deposit slip, walked or drove up to the counter and presto, your needs were met. Perks? Anyone for day-old coffee and a lollipop? Today, banks, credit unions, pay-day loans and other financial firms look more like modern retailers. The amount...Read More

Major transformations are changing the face of the self-service channel, giving banks the opportunity to better engage the increasingly techno-savvy customer. Read ArticleRead More