“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Month

May 2015
Mortgage interest rates for 30-year fixed rate loans are hovering near historically low levels, suggesting strong mortgage and refinance opportunities ahead. Despite the rosy forecast, profitability will be tempered by the steady increase in origination costs squeezing margins. According to Ellie Mae, origination costs have risen from $3,500 in 2009 to $6,932 in 2014, increasing...
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Forum 2015 Branch Experience Makeover <img src=”http://static1.squarespace.com/static/52195515e4b054c3d4f03fd4/t/554a96b8e4b0253bf4427ff2/1430951610894/forum_2015_badge.jpg” alt=”forum_2015_badge.jpg” /&amp Banks and credit unions around the world all want the answer to one burning question: “What should our branches be like in the future?” Everyone agrees the role of the branch and technology is evolving, but there is little clarity about how branch design should respond to these...
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They’re the biggest cohort since the baby boomers and they couldn’t be more different from that post-war generation. Most obviously, because they’ve grown up behind a screen — computer, game console, smartphone, you get the picture. For the financial services industry, the Big Question is “What are they looking for when they’re face to face...
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Today’s community bank environment is wrought with challenges. Whether its regulators, customer demands, or compliance burden, every day can be tough. Today I wanted to discuss a strategic way to grow your bank without adding the costly overhead of branches and staff. It solves one of the key challenges in the market, the commercial customer....
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Since its introduction in the 1960s, the ATM has evolved to become an integral part of day-to-day life. Suffice to say, the ATM has grown from a simple cash dispenser into its namesake of a fully-functional automated teller. In many countries worldwide an ATM can essentially cover almost all of the banking services offered in...
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