Digital shopping now influences roughly 80% of the origination stream for new consumer checking relationships, yet 90% of new-to-bank checking accounts are still opened in the branch. This awkward juxtaposition has left many banks at a competitive disadvantage in the unfamiliar territory of digital marketing while also feeling hopelessly tied to expensive branch networks, where...Read More

You have questions about branch transformation, we have answers. Pain Point: Everyone’s going digital! Touchpoint: (Almost) everyone is still using their brick-and-mortar branch. How many TV channels does the average North American viewer have access to? Almost 200 according to a 2013 Nielsen report. We like options. The same holds true when it comes to banking:...Read More

Despite movement of traffic and transactions to digital channels, the banking industry continues to redesign branches with new technology and smaller footprints. Here is a collection of some of the most interesting global examples.  Read MoreRead More

While digital technology is critical for the future of banking, branches and call centers will be with us for a long time to come and need to be integrated with the digital channels. The future of banking gets a lot of attention these days, and for good reason. New and evolving digital capabilities offer exciting...Read More

By increasing its efficiency, a bank can both facilitate the implementation of new technologies and fund the investments required. Banks, especially small and mid-sized banks, are currently dealing with several difficult cost and growth challenges. Low interest rates, regulatory constraints on products and services, high costs for compliance and cybersecurity put significant pressure on their...Read More

Today’s financial institutions face record-low margins, shifting consumer expectations and non-bank competitors, amidst deteriorating demand for our services. Even branches have rapidly become an “alternative” channel despite their outsize role in our budgets. To survive and grow in turbulent times, Diebold believes financial institutions must reinvent fully—not only working to optimize their operations, but aggressively...Read More

The branch of the future needs an upgraded ‘middle’ IT environment to ensure that banks can manage their business rules cohesively. Bankers and their boards have been thinking about their plans for the branch of the future for several years. The consensus for banks with broad geographic footprints has generally been to reduce infrastructure and...Read More

As part of banking’s digital transformation, seven traits must become habits to successfully compete and retain consumer trust and satisfaction. By Roberto Ferrari It is clear to most business leaders in financial services that digital disruption in financial services is a game changer, although some continue to try to deny it. What is far less...Read More

IN TODAY’S ENVIRONMENT, THE ONLY SUSTAINABLE WAY FINANCIAL INSTITUTIONS CAN CREATE REVENUE IS BY SELLING MORE TO THE CUSTOMERS THEY ALREADY HAVE.1 UNIVERSAL BANKER’S TOOLBOX Today, 65% of consumers interact with their financial institutions through multiple channels, with only 15% using the branch alone.2  The rise of ATMs, debit cards, direct deposit, online and mobile...Read More