“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Month

August 2015
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Financial institutions around the world are forced to confront a difficult question: should we close, keep, consolidate, modify or move their branch locations. This article outlines a three-part methodology you can utilize to assess your unique situation. Most bankers recognize that the purpose of bank branches — and the value to consumers who use them...
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As more banking transactions are moving to digital channels, banks and credit unions need to re-evaluate their distribution models and investment priorities. There is no single right answer, but status quo is not an option. Industry news articles continue to report that banks are reducing the overall number of branches. It’s a bit more complicated...
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Today’s financial services environment is characterized by change.  The drivers of change include consumers, technology, and delivery systems. Moreover, financial institutions must change with these elements to remain relevant and competitive in today’s economy. In addition, balancing service to younger and older segments and their preferences for how service is delivered will define success for...
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When Andy Mattes was hired as the new president and CEO of Diebold Inc. in June 2013, the company wasn’t in what you’d call peak running condition; revenues were flagging, margins were deteriorating and free cash flow was feeble. The company was overbalanced with management and missing market opportunities as the result of operational deficiencies....
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