As customers migrate to digital channels, bankers need to aggressively re-configure their branch networks in terms of the number and mix of facilities, the staffing provided and the role of the contact center Perhaps the single most important threat facing the banking industry is the fundamental change in the way consumers and small businesses use...Read More

Many financial institutions have their hands tied with outdated, transaction-centric branch delivery models. Here’s what needs to change. This much is certain: online and mobile banking are driving transactions out of the branch, pushing financial institutions deep into the digital ecosystem where other technology-centric companies — like Apple, Google and a number of Silicon Valley...Read More

Diebold Inc. has developed new Site Sentry video management technology that uses the cloud and application programming interface technology to allow customers to see and respond to security events in real time, according to a news release. The new video technology is integrated into SecureStat, the online software-as-a-service platform from Diebold. Site Sentry technology turns...Read More

Branches can remain relevant, even in a digital era, if banks turn them into centers for higher value interaction with customers. Smartphones are increasingly recognized as a natural conduit for everyday financial transactions, such as making payments and scanning checks for deposit. Still, some financial business is not meant for the small screen – or...Read More

These digital natives have grown up around screens. Is your FI prepared to deliver the omnichannel experience they’re expecting? We’ll see the Summer Olympics and the U.S. presidential election in 2016. But there’s something rather impressive happening this year – something that probably won’t get quite as much media buzz, but should cause some conversations...Read More