The digitization of retail banking has changed consumer expectations in terms of their relationships with their bank and preferred channels for conducting banking transactions. Many consumers today primarily manage their accounts online or through their mobile device. Nearly a third of consumers report never visiting a bank branch in the last six months; 58% of...Read More
Clickable Info Graphic Find the right size, and the right FIT, for your branch network. The Goldilocks Theory is referenced in fields as diverse as economics and astronomy. It illustrates a broad, yet basic principle: Too much or too little of anything is rarely the ideal. We apply the theory to branch transformation in a...Read More
Beyond Bank, one of Australia’s largest customer owned banks, has partnered with Glory Global Solutions, a provider of secure cash management solutions, to introduce tthe FI’s first TellerInfinity teller-assisted service solution at a branch in Adelaide. Locally known as “Gloria,” the TellerInfinity solution merges many of the transactions performed via teller, website and ATM into a...Read More
Digital innovation may be difficult but it can be accomplished by creating an actionable digital strategy and roadmap that’s tailored to your organization.by KUMAR SUBRAMANIAM Developing and implementing a holistic digital strategy and innovation program is critical for financial institutions wanting to thrive in today’s crowded, competitive market, full of disruptive new entrants. However, the...Read More
By: Diebold Collaborative innovation drives some of our most exciting projects. Innovation doesn’t often happen in a vacuum, but rather in close cooperation with others. We assemble the smartest minds and the most daring pioneers; and we find them in all different fields — both in and outside of the financial industry. Diebold is committed...Read More
By: Richard Harris We debuted the latest concepts from our Incubation Lab – and came home inspired by the trends we saw. Our Innovation Team is home after another whirlwind trip to the massive payments conference, Money20/20. We spent the months prior to the show working in our lab, as well as in the labs...Read More
In designing the branch of the future, bankers should ascertain the real needs of their customers, tightly bind the branch to those customers’ digital experiences and turn the facility into a community center. by MANISH GROVER Much has been said about the importance of a bank branch and how to tweak it to make it...Read More
Millennials represent a critical demographic for the banking industry. Banks and credit unions must respond to their preferences and dissatisfaction with the current system before they lose out to alternative providers. The landscape is already shifting, and the digital divide is growing. The question is whether retail financial institutions will join consumers on the other...Read More
