The bank branch can continue to be relevant, despite customer migration to digital channels, with updated floor plans and technology While digital transactions have taken a bite out of walk-in traffic, the brick-and-mortar branch is far from obsolete. Forward-looking financial institutions are using new technology and smart renovations to transform the traditional branch into a...Read More

For the New Year, bankers need to resolve to empower employees to make decisions, curb internal bureaucracies, plan for stretch goals and reclaim their pride in their profession. Having worked both as a banker and as a bank consultant for over 20 years, I can testify that this current period seems among the most negative...Read More

Instead of fancy new designs, the branch of the future should incorporate simple and practical methods of combining personal service with self-service technology. The branch that once captured 100% of all transactions now only represents 10% of transactions and has been impacted by various industry trends and fads. In the 1990s, it was the imminent...Read More

Today, the definition of “bank branch” is being transformed by technology, competitive dynamics and economic pressures. Opening a new bank branch used to be a matter of simply choosing a location and building out the structure according to a template design. But today, the definition of “bank branch” is being transformed by technology, competitive dynamics...Read More