“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Month

February 2016
In the first part of this series, I defined and discussed the concept of retailification. TheDiebold Global Advisory Services team has identified two key hallmarks of successful retailification. But first, let’s take a moment to imagine your ideal consumer experience. If I was to take a guess, you pictured experiences centered around two very distinct notions: exclusivity...
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To understand the value of retailification, you must unequivocally agree that consumers are the ones transforming banking — not bankers. You must also understand that a few factors are intersecting to irreversibly change the way we do business: The physical and the digital worlds of currency are converging. Consumers are becoming increasingly tech-native. Consumer needs and...
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Crossing selling effectively is difficult, as every banker knows, but following six key techniques can help you improve the odds. We all love lists, particularly those New Year’s resolutions for improving our businesses and ourselves. But the fact is, for most financial institutions, that any list should begin with one item. Once that item has been addressed...
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It is possible for banks to become customer-centric if they combine the right mindset and culture with appropriate technologies on a connected platform. Like many other large, complex and regulated industries, the very foundation of banking is being challenged, to the point that we often hear the saying, “Banking is necessary; banks are not.” Yet,...
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This post is guest authored by Judy Long, President and COO of First Citizens National Bank in Tennessee. Our busiest branch, in Dyersburg, Tn., was bursting at the seams. We were handling 26,000 transactions per month and we needed more space – but we didn’t have the space at that location to add square footage....
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