The Eskimos may have 50 words for snow, but they’ve got nothing on modern-day business. Every industry has developed its own rich linguistic ecosystem, and the financial vertical is no different. But what do all those terms and acronyms really mean? Why do we talk about “orchestration,” and how does it compare to “omnichannel?” What are “clients” when...Read More
Anyone who has not been operating their ATM fleet from under a rock for the past several years will know that cash in circulation around the world is growing. Current estimates place the amount of cash in circulation worldwide at a total value of $5.2 trillion in U.S. dollars, a pile of money that would stretch...Read More
If you have only scanned the headlines from the business world, the news about bank branches seems grim, as every week brings more branch closings by banks and credit unions. In many of those instances, managers of the financial institution cite the changing nature of customer behavior. And yes, transactions are down dramatically, with volume...Read More
Despite all the hubub about futuristic branch concepts, tomorrow’s branch will likely look very similar to what we have today. Here’s why. For all the enthusiasm consumers have shown for online and mobile banking, many continue to prize the option of stopping by a neighborhood branch. Though its demise has been predicted with the launch...Read More
Consumers want their financial institution to understand their needs and deliver personalized offers. Most banks and credit unions are unable to deliver on this ‘personalization promise’. What are the personalization gaps and how can the banking industry respond?By Jim Marous The financial services marketplace is becoming increasing competitive with fintech start-ups and, to a certain...Read More
Recently, I’ve been working with a financial institution with branches in Guam and other Pacific islands, and my experiences there illuminated a critical factor for successfully migrating transactions to the self-service channel. Even in these island communities, the bank branches, their consumers and their needs are very different across their network — which means FIs should...Read More
