“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Day

May 9, 2016
Not so long ago, the only way to manage or even access your money meant a trip to your local bank branch during relatively limited banking hours. Today, things are quite different. With the convenience of online banking and 24-hour ATMs, fewer and fewer people are visiting their local branches. A study from FMSI supports this notion,...
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Universal Banker – it’s been a buzzword for a couple of years now. Just enter  “universal banker” or “universal teller” into the most popular job search engines and you’ll get thousands of results.  Many trends come and go but it looks like this one has staying power. Why? Because all the problems that gave rise...
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As consumer digital migration drains ever more branch traffic, banks have been working through a delicate transition with branch staffing. Amid all the pressing questions, sales, service, headcount and skills, executives have drawn comfort from the assumption that they at least had a rough idea of how consumer branch usage would shake out. Ultimately, it...
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