Life has become increasingly hectic and, as a result, consumers have little tolerance for goods and services that are not easy, convenient and fast. The same is true for how customers view their banks and financial institutions. As we all know, there’s an inverse relationship between technology and authentic touch points. Banks have heavily invested...Read More

A New Perspective on Cash Recycling In the retail banking industry, one of the most common themes we see is the quest to drive efficiency. A major pain point in the system is cash management and transportation. Cash replenishment costs alone can add up to more than 30% of the cost to manage an ATM...Read More

Powerful trends are transforming the banking industry, creating a consumer-to-business era where players like Google, Apple, Facebook and Amazon are setting the tone for the future. What can today’s banks learn from the large tech players? The banking industry is in transition, with a need to increase revenues, decrease costs and improve the consumer experience....Read More

It used to be that bank CEOs wore their lack of technology expertise as a badge of honor: “Hey, I came up through the lofty halls of Credit; I don’t need to know anything about technology.” However, times change. Now that product delivery, service, underwriting, sales execution and marketing are all inextricably attached to technology,...Read More

Many bank executives still view marketing as the champion of brand building, essentially a middleman that funnels leads to sales and adds little value to the bottom line. But new digital capabilities are dramatically expanding marketing’s role in banking, which is morphing from a cost center into an engine for top- and bottom-line revenue growth....Read More

  In any company, rigorous strategic planning is bound to cause discomfort as old assumptions and long-held mindsets are challenged and re-examined. This was certainly the case for Billings, Montana-based First Interstate, an $8.7 billion community banking organization operating over 80 offices throughout Montana, Wyoming and South Dakota. Our strategic planning process explored new terrain...Read More

Lenders’ value is measured in more than dollars and cents, U.S. Bancorp chairman says This essay was written for The Wall Street Journal by Richard K. Davis, chairman and chief executive officer of U.S. Bancorp. USB 0.16 % A bank is the heartbeat of every community in which it operates—whether that community is local, regional,...Read More