At a time when the number of strategic challenges facing the banking industry seem overwhelming, prioritizing what needs to be focused on is an important exercise. To find out what the most important priorities will be in 2017, the Digital Banking Report surveyed over 500 financial institutions globally as part of the research done for the 2017...Read More

What’s the purpose of your branch? For most financial institutions (FIs) today, despite declining foot traffic and growing digital adoption, the branch remains the most lucrative channel for product sales. It’s estimated that between 60-80% of all new accounts are opened in a branch. But I’ll bet a significant percentage of your branches are still designed primarily...Read More

Not too long ago in financial services professionals built relationships — and created a positive experience — by meeting the customer in person for coffee or lunch. The customer would then gain confidence in the professional’s knowledge and ability to anticipate and address their needs. Today, the financial services landscape has changed, and it’s all...Read More

In highly regulated industries such as banking, hesitancy towards moving to a cloud environment stems from concerns about service providers’ ability to meet stringent business and compliance requirements. This means careful scrutiny to ensure a service provider is flexible enough to provide the necessary privacy and security: adhering to strict compliance enforced through regular audits....Read More

  Financial institutions are in a dramatic state of change. Technology has once again shifted the use and focus of the bank branch, with dramatic decreases in foot traffic. The fundamentals of the economy are shifting again, and money is flowing back out of bank accounts to the stock markets. Loans are widely needed to...Read More