.Myth 1: More digital transactions means fewer human interactions in physical channels Contrary to what digital banking advocates assume, consumers’ preference for mobile devices does not reduce their desire for human interactions in physical channels. According to the Ernst & Young Global Consumer Banking Survey and Market Force Information Survey,consumers’ use of digital channels actually increases human interaction in...Read More

  It seems as though every banking journal today has an article about branch closures or consolidations. Less reported is that banks still open about 1,000 or more new branches annually. In fact, banks opened nearly 6,000 new branches in the five-year period between 2011 and 2015, according to the latest FDIC update—and are on...Read More