Despite the meteoric growth of digital banking solutions, four out of five mobile banking users have still visited a branch sometime within the past month. It’s clear that having convenient branches is still important to consumers, even if they only set foot inside one a few times a year. The key is to configure those...Read More

Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will reconfigure at the push of a button to create meeting rooms of different sizes and shapes with chairs popping out of the floor to fit any...Read More

How banks are managing their branch network – particularly when closures are involved – is the subject of much debate at the moment. Closures often prove controversial and there is an inevitable impact on customer satisfaction, but rather than heralding the death of the branch, should we be focusing on how and why the branch concept needs...Read More

  With high volumes of cash coming into a casino every day, it’s no surprise that cash management costs are astronomical! Many casinos operate 24 hours a day and can have as many as 100 cash registers open at the same time. With the continual flow of cash throughout the casino, cash management has to...Read More