“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Month

November 2017
THE CURRENT STATE OF THE INDUSTRY Even in the most mature markets, consumers state they still want to receive advice, discuss certain high-value products face-to-face in a branch and, ultimately, deepen their relationships with their financial institutions. As a result, the branch is not being abandoned; it is being transformed. Financial institutions around the world...
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In today’s banking environment, most financial institutions are trying to migrate customers to less costly, self-directed channels, for most transactions previously completed by a teller. Doing so, when people visit your branch is risky. According to Gallup research, “… the branch experience of today looks much different than it did even a few years ago,...
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