“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Recent News

Industry news, tips and insight from the experts at Bankers Equipment Service.
THE CURRENT STATE OF THE INDUSTRY Even in the most mature markets, consumers state they still want to receive advice, discuss certain high-value products face-to-face in a branch and, ultimately, deepen their relationships with their financial institutions. As a result, the branch is not being abandoned; it is being transformed. Financial institutions around the world...
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In today’s banking environment, most financial institutions are trying to migrate customers to less costly, self-directed channels, for most transactions previously completed by a teller. Doing so, when people visit your branch is risky. According to Gallup research, “… the branch experience of today looks much different than it did even a few years ago,...
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The First ‘E’ – EFFICIENCY Improving efficiency is ‘top of mind’ in most if not all decisions about in-branch technology. Cornerstone Advisors in their What’s Going On in Banking 2017 report states 78% of financial institutions agree that “Streamlining workflow is a top efficiency and cost savings priority for both banks and credit unions for...
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Traditional retail branch models were designed back in the days before the internet and mobile phones. Times have changed, but branches haven’t. Barely a day goes by when you don’t see an article suggesting that brick-and-mortar retail banking is on death’s door, but branches aren’t going away. They are certainly changing, and in a good...
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IMPORTANCE OF PHYSICAL ENGAGEMENT IN BANKING There is an ongoing, somewhat spirited debate around whether or not physical, in-person engagement is really important in banking today or whether or not it will be in the future.  Credible industry thought leaders are even on opposite sides of the discussion!  One point of view states that branches...
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In recent years, we have seen a number of new teller cash recycler [TCR] entrants in the North American marketplace. Each one claims superior performance at a low price. The hardware and software elements that comprise these cash recycling solutions are generally delivered to the market through a network of dealers. Often, these resellers carry...
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When savvy financial marketers ponder “What’s next?” transformation very likely comes top of mind as a path to the answer. Transformation could encompass a host of goals: to become more “customer centric,” “digitally led,” implement “agile marketing”—or take on some other equally ambitious organizational change. But here’s the bad news: Statistics show that your business...
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