Recent News

Approximately 80 percent of American households actively save loose change and look to their financial institution to count this saved coin, according to research by creditunions.com. Savvy FIs are catching on to this trend and many now offer coin-counting machines in the lobby. Here’s why: It matters to the customer Sixty-four percent of people who save...Read More

Few dispute that the traditional branch format no longer fits most consumers’ banking habits, but therein lies an expensive dilemma: What to do with the 100,000-plus branches still in operation in the U.S. Some institutions have tried new approaches, but with unknown results. One existing option (if it were better executed) could provide the way...Read More

  Secure is relative. Different businesses have different obligations and levels of sophistication in their security programs based on several factors. Industry, size, the type of data housed, and more all determine how a business treats its information security program. But the goal is often the same: avoid as many security incidents as possible, protecting...Read More

As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines. Yet, those who take a balanced approach and identify the right operational efficiency initiatives may find that what’s good for profit margins may also improve the...Read More

You may already know this, but it’s worth revisiting the basic economy of banking. Banks and credit unions make money by acquiring funds through deposit accounts and then lending those same funds to customers with interest. While they have many direct and indirect channels to lend funds, the most cost-effective way to get the deposit...Read More

January 31, 2020 Glory Global Solutions (International) Ltd, a wholly-owned subsidiary of GLORY Ltd. [TYO:6457], has announced plans for a significant investment in Acrelec Group SAS, a leader in responsive self-service solutions for the Quick Service Restaurant and retail industries. Headquartered in Saint-Thibault-des-Vignes, France with operations in a further 14 countries, Acrelec focusses on developing...Read More

Everyone is still trying to make sense of CX. Chances are you’ve encountered endlessly diverse interpretations, opinions, strategies, theories and analyses by now about the emergence of customer experience (CX) as a fundamental business strategy. However, one principle connects them all: CX is critical, and it will only become more important as digital consumerism grows....Read More