Is Your Branch Ready for ITMs? Reduce Costs and Expand Service Today
An Interactive Teller Machine (ITM) brings self-service and staff support together into one experience. Instead of separating machines from teller interactions, ITMs allow financial institutions to handle routine transactions via advanced self-service while still offering live video assistance when needed.
What’s changing
Traditional teller lines are no longer the center of branch activity.
ITMs shift routine transactions such as deposits, withdrawals, and transfers to self-service while keeping staff accessible through live video or in-person support.
The NCR Atleos 80 series combines ATM functionality, deposit automation, and interactive teller capability into a single device. This allows one machine to support both simple and more complex transactions in one place.
Why it matters
The biggest impact of ITMs is operational. Routine transactions no longer require full staff involvement, thereby reducing transaction costs and improving efficiency.
ITMs also allow financial institutions to extend services beyond normal lobby hours without adding staff at each location. Remote or centralized tellers can support multiple branches, increase coverage, and control labor costs. At the same time, staff within the branch can focus on higher-value conversations rather than repetitive processing.
What this means in practice
ITMs shift how transactions and staffing are managed. Visitors can complete transactions independently or connect to a live teller when needed. Staff can support multiple locations and focus on more complex work instead of routine processing.
The NCR Atleos 80 series supports this with strong cash capacity, security, and reliable performance.
Common ITM use cases
- Extend service hours without fully staffing the branch
- Upgrade drive-up lanes to support full-service transactions
- Centralize tellers to support multiple locations
- Reduce lobby congestion by moving routine transactions to self-service
ITMs improve efficiency by combining self-service with live support.
For financial institutions focused on reducing costs and expanding access, ITMs are a practical next step.
Start with a branch-transformation conversation to identify where ITMs can have the greatest impact.
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