Ten years ago, the banking industry endured one of its gravest disruptions: the 2007-2008 financial crisis. Perhaps no other data point illustrates the lasting impact more than the drop in total banks, from 7,381 (pre-crisis) to a much more consolidated 4,805 today. In fact, one of the biggest industry trends in the early part of...Read More

    Two-thirds (67%) of all teller assist units (TAUs) currently installed in the United States are manufactured by Glory, according to the latest Teller Automation and Branch Transformation report by strategic research and consulting company RBR. Furthermore, at the end of 2016 in the U.S., Glory accounted for 65% of teller cash recyclers –...Read More

For the second year in a row, Bankers Equipment Service was honored with the Glory Presidents Club award for outstanding business achievement in 2016.  Bankers Equipment was one of the country’s top dealers in providing Glory’s branch transformation products including their line of currency recyclers and Quick-change lobby coin depository.  BES is proud of this...Read More

    Now that the decision to implement cash recyclers in the branches has been made, executives can help to maximize the value realized from this technology by attending to a few post-implementation best practices. Bankers Equipment Service has learned through a multitude of deployments that following these proven best practices will help your institution...Read More

  That sometimes means downplaying technology – or at least balancing it with the interpersonal side of things. A truly holistic approach to branch transformation is one that focuses not just on technology and software, but on the people and processes that will be most affected by the upgrades. Clients are often surprised when I...Read More

  As the manager of branch systems development for America First, you’ll find me at a different branch in our network on any given day. So even though building our Innovation Center has been a key project for me, I’m not there every day. But on a recent visit, I had the opportunity to witness first-hand the...Read More

  No doubt, the digital world is a critical part of promoting and maintaining your brand— websites, apps, email, social media, digital advertising and automated customer support systems all provide value and can improve targeting while reducing costs. Brands and branding are becoming more digital every minute. But don’t forget the analog part of your...Read More

  The digital revolution has irreversibly changed consumer behavior – and consumers’ expectations. Just consider that in a single minute … Siri answers nearly 100,000 requests. People in the United States alone send more than 3.5 million texts. YouTubers share 400 hours of new video. Google translates 69.5 million words. Instagram users click the heart...Read More

  .Myth 1: More digital transactions means fewer human interactions in physical channels Contrary to what digital banking advocates assume, consumers’ preference for mobile devices does not reduce their desire for human interactions in physical channels. According to the Ernst & Young Global Consumer Banking Survey and Market Force Information Survey,consumers’ use of digital channels actually increases human interaction in...Read More

  It seems as though every banking journal today has an article about branch closures or consolidations. Less reported is that banks still open about 1,000 or more new branches annually. In fact, banks opened nearly 6,000 new branches in the five-year period between 2011 and 2015, according to the latest FDIC update—and are on...Read More