“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Category

Improving Customer Experience
atm end of service trade in special
Get $4,000 – $4,500 With Upgrade If you have the following hardware, it’s time for an upgrade. Now through 2023 we have trade-in specials when you upgrade to an NCR 80s Series ATM/ITM. Contact your BES Account Executive today to learn more or contact us here.           Upgrade to NCR SelfServ 80...
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Your bank tellers are the first line in your organization’s ability to deliver a high level of customer service to your customers. By implementing teller cash recyclers, you can; Streamline transactions, optimize staff resources and reduce errors Improve your customer experience, Gain staff efficiencies, Reduce operating costs and overhead, Optimize your branch for the future...
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four ways to digitally transform your bank with picture of a dollar bill digitized
Customers everywhere are increasingly looking for frictionless and personalized experiences all with the option of being self-service. In banking this requires a more digital mindset, shifting both technology and culture. To stay competitive, banks need to embrace new digital technologies and blend them into their physical branches. Doing so will empower their employees to focus...
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how to protect your bank and customers from cyber attacks
Digital banking is on the rise, just like all other aspects of society. As more customers take their banking online it offers convenience, but also cybersecurity concerns.  Cyber criminals are increasingly targeting small banks and credit unions. Customers are far less likely to trust institutions whose services and products are frequent targets for attacks. Luckily...
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The world of retail is filled with many moving pieces. Proper management of cash and banknotes is an intrinsic part of both customer interactions and back-end operations. Unfortunately, for busy retailers many parts of cash management tends to end up on the sidelines as they worry about other tasks. Failure to have an effective cash...
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“By integrating more ITMs and ATMs into branches, financial institutions can have fewer people working in a branch and, those that are, can help customers get accustomed to the newer systems….banks and credit unions should be thinking about how many of these machines they would want per branch, not if.” A great article about what...
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Even as digital banking gains ground, many customers still prefer human, face-to-face interaction for complex products such as mortgages and investments. And while 60 percent of banking customers use digital channels, online banking only generates 25 percent of sales, according to research by McKinsey & Company. Make no mistake: Branches remain relevant. But as with any...
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Approximately 80 percent of American households actively save loose change and look to their financial institution to count this saved coin, according to research by creditunions.com. Savvy FIs are catching on to this trend and many now offer coin-counting machines in the lobby. Here’s why: It matters to the customer Sixty-four percent of people who save...
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Few dispute that the traditional branch format no longer fits most consumers’ banking habits, but therein lies an expensive dilemma: What to do with the 100,000-plus branches still in operation in the U.S. Some institutions have tried new approaches, but with unknown results. One existing option (if it were better executed) could provide the way...
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As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines. Yet, those who take a balanced approach and identify the right operational efficiency initiatives may find that what’s good for profit margins may also improve the...
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