“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

Category

Improving Customer Experience
Today’s financial institutions face yet another challenging stage of change: to align digital and physical touch points with the needs of today’s account holders in the most cost-efficient, effective way possible. Branch transformation strategies must balance, as well as integrate with, the game plans for online and mobile. After all, account holders expect (demand, even)...
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More business leaders are contemplating how they can streamline cash management for their operations. After all, cash doesn’t seem to be going anywhere, and the costs of handling it are only increasing. In this environment, automation is a smart move. You might be wondering which type of cash management device would be the right fit for...
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Not all that long ago—and perhaps it’s still the case in some corners—bank branches were targeted by cost cutters, who viewed physical space as hopelessly outdated in the digital world. But a problem emerged: “You can only cut so much cost before you basically lose your customers,” says Kerim Tumay, vice president of marketing for Kiran Analytics....
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The ATM was born just a stone’s throw from Swingin’ London in 1967. The first drive-thru pulled up moments after “The Great Gatsby,” in 1930. Two technologies, it would seem, better suited for a Time-Life documentary reel than the real demands of today’s life and times. And yet, bank history fans, they persist. For all...
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Even as digital banking gains ground, many customers still prefer human, face-to-face interaction for complex products such as mortgages and investments. And while 60 percent of banking customers use digital channels, online banking only generates 25 percent of sales, according to research by McKinsey & Company. Make no mistake: Branches remain relevant. But as with any...
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Back when people visited banks as their sole way to deposit paychecks, make large cash withdrawals and move money between accounts, branches were built to portray security and stability. An armed guard, few windows, and tellers tucked behind iron bars or bulletproof glass assured customers their money was safe. The point of branches was either...
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Shrinkage remains one of the largest pain points for retailers. Whether you find yourself in front of the counter or behind the counter, shrinkage is an issue that directly affects you. Prior to working in the retail industry, I had no idea what shrinkage entailed or that it costs retailers globally $100 billion USD in annual...
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Nowadays you no longer have to use a calculator to sum up banknotes and coins. Cash management technology has rapidly improved in recent years, and now there are several smart solutions for the retail industry. The idea behind Retail Cash Management is to automate the entire cash handling process, from the point of sale to bank deposit....
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Reimagine your branch experience and allow your customers to bank when and how they want with ATM Branch Transformation Solutions. How can you free your branch staff from handling traditional transactions to focus on meaningful, more profitable customer conversations? How do you transform your branch into the retail experience your customers want and need, based...
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Electronic Mini-Branches containing multiple ATMs and other self-service equipment provide a low-cost way for FIs to grow and expand service without the expense of building and staffing large branches. “The concept of unattended Electronic Mini-Branches with video links to remote customer service and sales staff has been around for over 20 years,” said international retail...
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