“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

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Cash Recycling
Few dispute that the traditional branch format no longer fits most consumers’ banking habits, but therein lies an expensive dilemma: What to do with the 100,000-plus branches still in operation in the U.S. Some institutions have tried new approaches, but with unknown results. One existing option (if it were better executed) could provide the way...
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As the banking industry faces tighter margins and increasing competition for customers, many financial executives find themselves looking to cost reductions and department downsizing to better their bottom lines. Yet, those who take a balanced approach and identify the right operational efficiency initiatives may find that what’s good for profit margins may also improve the...
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You may already know this, but it’s worth revisiting the basic economy of banking. Banks and credit unions make money by acquiring funds through deposit accounts and then lending those same funds to customers with interest. While they have many direct and indirect channels to lend funds, the most cost-effective way to get the deposit...
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If your ATMs are getting old and you are thinking about replacing them or if you have a branch transformation strategy that entails restructuring to a more cost-effective physical delivery platform, going to an interactive/video teller machine (ITMs) must be a consideration. This isn’t an easy decision, especially when there are few banks that can...
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The last 12 months have been tough for those in the retail industry, even in an industry where the margins are normally tight. An increased number of bankruptcies shone a light on just how difficult it can be to succeed in retail. As retailers move forward into 2020, they’re seeking ways to streamline their operations even more....
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The modern bank is evolving. As branch managers know, customers don’t use the branch the same way they did even a few years ago, because they have so many more options for handling transactions. Today, people can do most of their banking from their phones while they’re on the run. There are still many reasons people may...
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More business leaders are contemplating how they can streamline cash management for their operations. After all, cash doesn’t seem to be going anywhere, and the costs of handling it are only increasing. In this environment, automation is a smart move. You might be wondering which type of cash management device would be the right fit for...
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Not all that long ago—and perhaps it’s still the case in some corners—bank branches were targeted by cost cutters, who viewed physical space as hopelessly outdated in the digital world. But a problem emerged: “You can only cut so much cost before you basically lose your customers,” says Kerim Tumay, vice president of marketing for Kiran Analytics....
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Even as digital banking gains ground, many customers still prefer human, face-to-face interaction for complex products such as mortgages and investments. And while 60 percent of banking customers use digital channels, online banking only generates 25 percent of sales, according to research by McKinsey & Company. Make no mistake: Branches remain relevant. But as with any...
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Financial institutions (FIs) are built around evaluating risk and avoiding unnecessary exposure to future macroeconomic changes. From cyber security and loan evaluation to third-party, regulatory and compliance issues, FIs have exacting processes in place to analyze and evaluate risk. When evaluating capital expenditures, however, many of these institutions focus narrowly on the ROI without a...
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