“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

By

dave
The ATM was born just a stone’s throw from Swingin’ London in 1967. The first drive-thru pulled up moments after “The Great Gatsby,” in 1930. Two technologies, it would seem, better suited for a Time-Life documentary reel than the real demands of today’s life and times. And yet, bank history fans, they persist. For all...
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Even as digital banking gains ground, many customers still prefer human, face-to-face interaction for complex products such as mortgages and investments. And while 60 percent of banking customers use digital channels, online banking only generates 25 percent of sales, according to research by McKinsey & Company. Make no mistake: Branches remain relevant. But as with any...
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Back when people visited banks as their sole way to deposit paychecks, make large cash withdrawals and move money between accounts, branches were built to portray security and stability. An armed guard, few windows, and tellers tucked behind iron bars or bulletproof glass assured customers their money was safe. The point of branches was either...
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  Interactive Teller Machines (ITMs) are changing the way that financial institutions operate for the better. Use of an ITM provides more efficiency along with improved customer service, while saving money and space. ITMs look like automatic teller machines (ATMs), but offer wider transaction functionality.  ITMs are typically supported by remote video tellers or an...
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Financial institutions (FIs) are built around evaluating risk and avoiding unnecessary exposure to future macroeconomic changes. From cyber security and loan evaluation to third-party, regulatory and compliance issues, FIs have exacting processes in place to analyze and evaluate risk. When evaluating capital expenditures, however, many of these institutions focus narrowly on the ROI without a...
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Shrinkage remains one of the largest pain points for retailers. Whether you find yourself in front of the counter or behind the counter, shrinkage is an issue that directly affects you. Prior to working in the retail industry, I had no idea what shrinkage entailed or that it costs retailers globally $100 billion USD in annual...
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Nowadays you no longer have to use a calculator to sum up banknotes and coins. Cash management technology has rapidly improved in recent years, and now there are several smart solutions for the retail industry. The idea behind Retail Cash Management is to automate the entire cash handling process, from the point of sale to bank deposit....
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Reimagine your branch experience and allow your customers to bank when and how they want with ATM Branch Transformation Solutions. How can you free your branch staff from handling traditional transactions to focus on meaningful, more profitable customer conversations? How do you transform your branch into the retail experience your customers want and need, based...
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We had a great time seeing all of the Minnesota Community Bankers that attended this year’s expo.  We appreciate all of the feedback with regards to our Branch Transformation seminar.  The show was a success and we look forward to working with Minnesota Community Banks to help them find the right Branch Transformation solutions, be...
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  While banks remain on guard for robbers, unscrupulous employees and hackers—keeping the proverbial vault sealed shut—trusted third party vendors could leave the wide door open to cybercriminals. Outsourcing, connectivity and cloud-based solutions have delivered tremendous benefits to community banks but also come with risk. With increasing ardor, hackers and criminals exploit third-party vendors as...
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