Technology is driving more self-service options in branches and having a massive impact on how branch staff interact with customers. These two closely interconnected factors will determine the fate and future of the brick-and-mortar channel in banking. For retail financial institutions that accelerate their transformation strategies, branches striking the right balance between people and technology...Read More
Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities. Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes...Read More
As 2018 ends, many of us reflect on their past year and begin to prepare for the next. In preparation for 2019, many follow the annual tradition of creating resolutions to accomplish something or make their lives better in some way. A survey was conducted by offers.com and based on the findings the leading New Year’s resolutions...Read More
Self-service technologies are a key aspect of business for today’s most successful banks. Research shows that institutions that effectively employ this technology and build strategies focused on customer value find significant cost savings and increased customer loyalty and satisfaction. While ATMs may be the main players in the self-service space, another service that should not...Read More
If your business is receiving and handling large amounts of cash—or any amount, for that matter—you should consider using a cash recycler. The upfront cost and necessary training may seem like a heavy investment, but the overall return on investment you’ll receive from cash recycling will greatly outweigh the initial setup costs. Cash recycling is a...Read More
As digital technology continues to ease consumers’ lives, it is important not to forget the human aspects that can drive engagement, loyalty and brand satisfaction. Technology has vastly revolutionized the way we communicate both personally and professionally. According to the latest statistics published by Statista and Hootsuite, the number of Internet users exceeds 4.1 billion...Read More
Vendor security risk management is not easy. It’s often a monotonous combination of spreadsheets, questionnaires, following up with people, and uncertainty. It’s often frustratingly tedious, and it can actually cause otherwise strong information security programs to falter. The best relief is to take a three-step approach to vendor risk management. Simplify. Standardize. Defend. Simplify Managing...Read More
In banking, gaming and retail, smart cash management is one way businesses can increase efficiency and reduce loss. Currency recyclers are a powerful tool that businesses have been using to help manage cash more efficiently throughout the organization. What Is a Currency Recycler? You can think of a currency recycler like an all-in-one super-machine for helping...Read More
Bankers Equipment’s retail cash recyclers and counters automate virtually all of your manual cash handling functions. This results in significant benefits throughout your entire business. These cross-departmental benefits speed your return on investment and quickly help your operations become more secure, reliable, and profitable. Benefits: AUTOMATED CASH HANDLING: •Eliminate all manual cash counting •Reduce time to prepare...Read More
New and nontraditional competitors, razor-thin profit margins and disruptive events are challenging the grocery marketplace. To satisfy customers and grow revenue streams, grocers are seeking new ways to compete effectively in this changing environment. Most grocers are taking a long, hard look at their operations to find new opportunities to increase efficiencies and reduce costs....Read More
