“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

By

dave
Everyone is still trying to make sense of CX. Chances are you’ve encountered endlessly diverse interpretations, opinions, strategies, theories and analyses by now about the emergence of customer experience (CX) as a fundamental business strategy. However, one principle connects them all: CX is critical, and it will only become more important as digital consumerism grows....
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If your ATMs are getting old and you are thinking about replacing them or if you have a branch transformation strategy that entails restructuring to a more cost-effective physical delivery platform, going to an interactive/video teller machine (ITMs) must be a consideration. This isn’t an easy decision, especially when there are few banks that can...
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The last 12 months have been tough for those in the retail industry, even in an industry where the margins are normally tight. An increased number of bankruptcies shone a light on just how difficult it can be to succeed in retail. As retailers move forward into 2020, they’re seeking ways to streamline their operations even more....
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The modern bank is evolving. As branch managers know, customers don’t use the branch the same way they did even a few years ago, because they have so many more options for handling transactions. Today, people can do most of their banking from their phones while they’re on the run. There are still many reasons people may...
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Spreadsheets are dumb. Okay, it’s not that spreadsheets are dumb, or that the people who use them are dumb. That’s not at all what we’re saying. What’s dumb is using spreadsheets to manage third-party information security risk. If were going to call something dumb, We’d better have some logic to back it up. Good thing....
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Community banks today find themselves under mounting pressure: The battle for deposits shows no signs of ceasing, new entrants to the space introduce unprecedented competition, customer expectations climb sky-high and technology continues to evolve at a dizzying rate. All the while, these institutions know they must effectively manage regulatory requirements, maintain security protocols and grow...
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Today’s financial institutions face yet another challenging stage of change: to align digital and physical touch points with the needs of today’s account holders in the most cost-efficient, effective way possible. Branch transformation strategies must balance, as well as integrate with, the game plans for online and mobile. After all, account holders expect (demand, even)...
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More business leaders are contemplating how they can streamline cash management for their operations. After all, cash doesn’t seem to be going anywhere, and the costs of handling it are only increasing. In this environment, automation is a smart move. You might be wondering which type of cash management device would be the right fit for...
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Not all that long ago—and perhaps it’s still the case in some corners—bank branches were targeted by cost cutters, who viewed physical space as hopelessly outdated in the digital world. But a problem emerged: “You can only cut so much cost before you basically lose your customers,” says Kerim Tumay, vice president of marketing for Kiran Analytics....
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