“SERVICE” – Our Last Name, Our First Priority!
“SERVICE” – Our Last Name, Our First Priority!

By

Tiffany
ransomware and cybersecurity
According to ATM Marketplace, Banks reported that there were more than $1 billion in ransomware payments in 2021, more than double from 2020 and the largest amount ever reported in a year. The Treasury Department collected data that showed the majority of the funds came from attacks connected to Russian hackers. The Treasury said the...
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In case you missed it, the FFIEC has updated the October 2018 Cybersecurity Resource Guide for Financial Institutions. Lots of great links and resources contained here, with inclusions to address the growing threat of ransomware. Contact us today about your Information Security and Cybersecurity Assessment needs. View the FFIEC Announcement Download the October 2018 Cybersecurity...
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ITM interactive teller machines
Banking technology doesn’t always need to be tethered to a branch. Many banks have rolled out a lone ITM miles from the closest branch. The advantage of adding a catalog of ITMs that exists outside of a branch footprint is it can develop an idea of ‘perceived presence’ or ‘perceived convenience’. By having ITMs in...
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four ways to digitally transform your bank with picture of a dollar bill digitized
Customers everywhere are increasingly looking for frictionless and personalized experiences all with the option of being self-service. In banking this requires a more digital mindset, shifting both technology and culture. To stay competitive, banks need to embrace new digital technologies and blend them into their physical branches. Doing so will empower their employees to focus...
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Man and woman having a conversation with a bank teller
Whether you want to admit it or not, the Covid-19 pandemic has upended delivery of financial services. There was already a trendline toward increased digital delivery at financial institutions in recent years, but the rate of adoption grew exponentially in 2020 — out of necessity. Face-to-face access inside of banks simply wasn’t an option for...
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how to protect your bank and customers from cyber attacks
Digital banking is on the rise, just like all other aspects of society. As more customers take their banking online it offers convenience, but also cybersecurity concerns.  Cyber criminals are increasingly targeting small banks and credit unions. Customers are far less likely to trust institutions whose services and products are frequent targets for attacks. Luckily...
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The world of retail is filled with many moving pieces. Proper management of cash and banknotes is an intrinsic part of both customer interactions and back-end operations. Unfortunately, for busy retailers many parts of cash management tends to end up on the sidelines as they worry about other tasks. Failure to have an effective cash...
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“By integrating more ITMs and ATMs into branches, financial institutions can have fewer people working in a branch and, those that are, can help customers get accustomed to the newer systems….banks and credit unions should be thinking about how many of these machines they would want per branch, not if.” A great article about what...
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