In today’s banking environment, most financial institutions are trying to migrate customers to less costly, self-directed channels, for most transactions previously completed by a teller. Doing so, when people visit your branch is risky. According to Gallup research, “… the branch experience of today looks much different than it did even a few years ago,...Read More

The First ‘E’ – EFFICIENCY Improving efficiency is ‘top of mind’ in most if not all decisions about in-branch technology. Cornerstone Advisors in their What’s Going On in Banking 2017 report states 78% of financial institutions agree that “Streamlining workflow is a top efficiency and cost savings priority for both banks and credit unions for...Read More

Traditional retail branch models were designed back in the days before the internet and mobile phones. Times have changed, but branches haven’t. Barely a day goes by when you don’t see an article suggesting that brick-and-mortar retail banking is on death’s door, but branches aren’t going away. They are certainly changing, and in a good...Read More

IMPORTANCE OF PHYSICAL ENGAGEMENT IN BANKING There is an ongoing, somewhat spirited debate around whether or not physical, in-person engagement is really important in banking today or whether or not it will be in the future.  Credible industry thought leaders are even on opposite sides of the discussion!  One point of view states that branches...Read More

When savvy financial marketers ponder “What’s next?” transformation very likely comes top of mind as a path to the answer. Transformation could encompass a host of goals: to become more “customer centric,” “digitally led,” implement “agile marketing”—or take on some other equally ambitious organizational change. But here’s the bad news: Statistics show that your business...Read More

Gone are the days when organizations push products based on their product goals. Today’s consumer expects their primary financial institution to know then, look out for them, and reward them. This requires new sales tools and new sales strategies. The importance of leveraging consumer insight and data is more important than ever in financial services....Read More

Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will reconfigure at the push of a button to create meeting rooms of different sizes and shapes with chairs popping out of the floor to fit any...Read More

  With high volumes of cash coming into a casino every day, it’s no surprise that cash management costs are astronomical! Many casinos operate 24 hours a day and can have as many as 100 cash registers open at the same time. With the continual flow of cash throughout the casino, cash management has to...Read More

Bankers Equipment Service is excited to announce it has partnered with Service Quality Institute to enhance our customers’ experience by providing exceptional service.  In an effort to continuously improve our excellent service offering; our entire staff will be participating in training programs through the coming years.  As part of our core values, BES is committed...Read More