Advanced terminals, or ITMs, are fast emerging as the financial industry’s most transformative item of 2018. This technology will be at the heart of the branch automation process. It will open up distribution channels and provide a “branch in a box” experience to customers. Advanced terminals are literally branches in and of themselves, but can...Read More

My local grocery store has installed a second set of self-service stations. And while older regulars have  some minor complaints, the majority of shoppers with lower item counts gravitate towards them. It’s not just grocery stores, either. From large retailers to fast food chains, the march toward self-service has been happening for more than half...Read More

The memory of the largest data breach in the banking sector, in 2016 due to a malware injection is still afresh in our minds. In fact, a recent study revealed that credit and debit card frauds have witnessed a six-fold increase in the past three years. Fraudsters are becoming increasingly sophisticated and more efficient in...Read More

Why foot traffic still matters in retail and banking, even in the era of digital transformation From K-mart to Sears, Radio Shack to hhgregg, 2017 marked a record year in retail store closures across the country with more than 7,000 brick-and-mortar stores shuttering by December 31. Not since the financial meltdown in 2008 has the retail sector...Read More

There’s a lot of redundancy built into the flow of cash within the branch. It makes sense because security and accuracy are paramount. But with the aid of advanced cash recycling technology, you can overcome the redundancy, resource drain and management oversight required by handling cash. And you can increase security and accuracy at the...Read More

In order to maintain a high standard of customer service while driving profitability, financial institutions (FIs) should always be searching for solutions that maximize their efficiency and help to keep costs under control. One strategy that can help you to achieve these goals is cash recycling, a technology that can be integrated into your ATM network to make...Read More

Walking into the UnitedOne Credit Union branch in Sheboygan, you might be greeted by a teller, but he’ll be 25 miles away. The bank is one of the first in the state to adopt teller machines that connect customers with bankers via video conference, ushering in a new era of digital interaction as consumers continue to move away...Read More

Cash is a physical item. The way you handle it has implications for labour costs and your overall operational efficiency.  While cash acceptance solutions have been deployed for many years, more recently retailers are seeing the additional benefits delivered by cash recyclers and the ‘re-use it’ logic remains compelling. Cash recyclers enable banks and retailers...Read More

  If the technology had existed in 1905 surely master architect Frank Lloyd Wright would have created a mobile app for the landmark bank he designed in Dwight, Ill., as part of his signature organic effort to bring the outside indoors. A century later technology informs design, prodding banks to reinvent customer convenience in redesigned...Read More

As financial institutions around the world work to stay relevant and win new customers and maintain existing ones in an increasingly competitive industry, delivering a strong customer experience on self-service platforms could be crucial. The significance of this particular channel is underlined by the fact that, in 2016, the number of ATM cash withdrawals worldwide...Read More