Category

Improving Customer Experience
As 2018 ends, many of us reflect on their past year and begin to prepare for the next. In preparation for 2019, many follow the annual tradition of creating resolutions to accomplish something or make their lives better in some way. A survey was conducted by offers.com and based on the findings the leading New Year’s resolutions...
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Self-service technologies are a key aspect of business for today’s most successful banks. Research   shows that institutions that effectively employ this technology and build strategies focused on customer value find significant cost savings and increased customer loyalty and satisfaction.  While ATMs may be the main players in the self-service space, another service that should not...
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If your business is receiving and handling large amounts of cash—or any amount, for that matter—you should consider using a cash recycler. The upfront cost and necessary training may seem like a heavy investment, but the overall return on investment you’ll receive from cash recycling will greatly outweigh the initial setup costs. Cash recycling is a...
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As digital technology continues to ease consumers’ lives, it is important not to forget the human aspects that can drive engagement, loyalty and brand satisfaction. Technology has vastly revolutionized the way we communicate both personally and professionally. According to the latest statistics published by Statista and Hootsuite, the number of Internet users exceeds 4.1 billion...
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  In banking, gaming and retail, smart cash management is one way businesses can increase efficiency and reduce loss.  Currency recyclers are a powerful tool that businesses have been using to help manage cash more efficiently throughout the organization. What Is a Currency Recycler? You can think of a currency recycler like an all-in-one super-machine for helping...
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Advanced terminals, or ITMs, are fast emerging as the financial industry’s most transformative item of 2018. This technology will be at the heart of the branch automation process. It will open up distribution channels and provide a “branch in a box” experience to customers. Advanced terminals are literally branches in and of themselves, but can...
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My local grocery store has installed a second set of self-service stations. And while older regulars have  some minor complaints, the majority of shoppers with lower item counts gravitate towards them. It’s not just grocery stores, either. From large retailers to fast food chains, the march toward self-service has been happening for more than half...
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The memory of the largest data breach in the banking sector, in 2016 due to a malware injection is still afresh in our minds. In fact, a recent study revealed that credit and debit card frauds have witnessed a six-fold increase in the past three years. Fraudsters are becoming increasingly sophisticated and more efficient in...
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Why foot traffic still matters in retail and banking, even in the era of digital transformation From K-mart to Sears, Radio Shack to hhgregg, 2017 marked a record year in retail store closures across the country with more than 7,000 brick-and-mortar stores shuttering by December 31. Not since the financial meltdown in 2008 has the retail sector...
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There’s a lot of redundancy built into the flow of cash within the branch. It makes sense because security and accuracy are paramount. But with the aid of advanced cash recycling technology, you can overcome the redundancy, resource drain and management oversight required by handling cash. And you can increase security and accuracy at the...
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