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Interactive Teller
No question about it, today’s customers enjoy the convenience of online banking services. But that doesn’t mean they are ready to part with the nearest branch of their bank. After all, that’s where they go to inquire about loans, explore savings options and rent a safe-deposit box. It’s also where they go to meet face-to-face...
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Cash is the original real-time payment. In fact, more than 27 percent of all payments are still made in cash, according to the most recent study from the Federal Reserve. That stat may surprise digital enthusiasts but for millions of consumers and small businesses, cash is critical to their day-to-day life. Who uses cash these days? More...
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1. Omnichannel is table stakes. Nearly everyone agrees that a true omnichannel experience is a requirement to succeed in retail banking. “The industry is doing pretty well providing real-time data for monetary transactions in all channels,” Kerstein believes, but he sees limited integration on customer service. “Most institutions still lack the ability to start an...
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Technology is driving more self-service options in branches and having a massive impact on how branch staff interact with customers. These two closely interconnected factors will determine the fate and future of the brick-and-mortar channel in banking. For retail financial institutions that accelerate their transformation strategies, branches striking the right balance between people and technology...
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Advanced terminals, or ITMs, are fast emerging as the financial industry’s most transformative item of 2018. This technology will be at the heart of the branch automation process. It will open up distribution channels and provide a “branch in a box” experience to customers. Advanced terminals are literally branches in and of themselves, but can...
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My local grocery store has installed a second set of self-service stations. And while older regulars have  some minor complaints, the majority of shoppers with lower item counts gravitate towards them. It’s not just grocery stores, either. From large retailers to fast food chains, the march toward self-service has been happening for more than half...
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The memory of the largest data breach in the banking sector, in 2016 due to a malware injection is still afresh in our minds. In fact, a recent study revealed that credit and debit card frauds have witnessed a six-fold increase in the past three years. Fraudsters are becoming increasingly sophisticated and more efficient in...
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In order to maintain a high standard of customer service while driving profitability, financial institutions (FIs) should always be searching for solutions that maximize their efficiency and help to keep costs under control. One strategy that can help you to achieve these goals is cash recycling, a technology that can be integrated into your ATM network to make...
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Walking into the UnitedOne Credit Union branch in Sheboygan, you might be greeted by a teller, but he’ll be 25 miles away. The bank is one of the first in the state to adopt teller machines that connect customers with bankers via video conference, ushering in a new era of digital interaction as consumers continue to move away...
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