Reimagine your branch experience and allow your customers to bank when and how they want with ATM Branch Transformation Solutions. How can you free your branch staff from handling traditional transactions to focus on meaningful, more profitable customer conversations? How do you transform your branch into the retail experience your customers want and need, based...Read More

Electronic Mini-Branches containing multiple ATMs and other self-service equipment provide a low-cost way for FIs to grow and expand service without the expense of building and staffing large branches. “The concept of unattended Electronic Mini-Branches with video links to remote customer service and sales staff has been around for over 20 years,” said international retail...Read More

No question about it, today’s customers enjoy the convenience of online banking services. But that doesn’t mean they are ready to part with the nearest branch of their bank. After all, that’s where they go to inquire about loans, explore savings options and rent a safe-deposit box. It’s also where they go to meet face-to-face...Read More

Despite the hype surrounding a cashless society, cash remains firmly entrenched as a payment method and demand for currency is steadily rising. With more than 1.43 trillion U.S. notes in circulation, cash accounts for 55 percent of all in-person payments of $10 or less, and 35 percent of transactions between $10 and $25, according to...Read More

1. Omnichannel is table stakes. Nearly everyone agrees that a true omnichannel experience is a requirement to succeed in retail banking. “The industry is doing pretty well providing real-time data for monetary transactions in all channels,” Kerstein believes, but he sees limited integration on customer service. “Most institutions still lack the ability to start an...Read More

GLORY is excited to announce that AMC Theatres has chosen Glory’s CASHINFINITY™ CI-10 – Compact Cash Automation System for their new Cash Accepting Automated Box Office. The Glory cash automation solution allows the AMC box office kiosks to accept cash payment, resulting in less guest time spent waiting to purchase tickets.  The solution increases convenience and choice...Read More

As a small business owner, you’re keenly aware of how slim your margins can be. You’re often looking for ways to increase productivity and reduce overheads, just as often as you’re looking for new ways to drum up revenue. There are a number of reasons cash automation might be the solution you’re looking for. While...Read More

Technology is driving more self-service options in branches and having a massive impact on how branch staff interact with customers. These two closely interconnected factors will determine the fate and future of the brick-and-mortar channel in banking. For retail financial institutions that accelerate their transformation strategies, branches striking the right balance between people and technology...Read More

Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities.  Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes...Read More

As 2018 ends, many of us reflect on their past year and begin to prepare for the next. In preparation for 2019, many follow the annual tradition of creating resolutions to accomplish something or make their lives better in some way. A survey was conducted by offers.com and based on the findings the leading New Year’s resolutions...Read More