1. Omnichannel is table stakes. Nearly everyone agrees that a true omnichannel experience is a requirement to succeed in retail banking. “The industry is doing pretty well providing real-time data for monetary transactions in all channels,” Kerstein believes, but he sees limited integration on customer service. “Most institutions still lack the ability to start an...Read More

GLORY is excited to announce that AMC Theatres has chosen Glory’s CASHINFINITY™ CI-10 – Compact Cash Automation System for their new Cash Accepting Automated Box Office. The Glory cash automation solution allows the AMC box office kiosks to accept cash payment, resulting in less guest time spent waiting to purchase tickets.  The solution increases convenience and choice...Read More

As a small business owner, you’re keenly aware of how slim your margins can be. You’re often looking for ways to increase productivity and reduce overheads, just as often as you’re looking for new ways to drum up revenue. There are a number of reasons cash automation might be the solution you’re looking for. While...Read More

Technology is driving more self-service options in branches and having a massive impact on how branch staff interact with customers. These two closely interconnected factors will determine the fate and future of the brick-and-mortar channel in banking. For retail financial institutions that accelerate their transformation strategies, branches striking the right balance between people and technology...Read More

Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities.  Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes...Read More

As 2018 ends, many of us reflect on their past year and begin to prepare for the next. In preparation for 2019, many follow the annual tradition of creating resolutions to accomplish something or make their lives better in some way. A survey was conducted by offers.com and based on the findings the leading New Year’s resolutions...Read More

Self-service technologies are a key aspect of business for today’s most successful banks. Research   shows that institutions that effectively employ this technology and build strategies focused on customer value find significant cost savings and increased customer loyalty and satisfaction.  While ATMs may be the main players in the self-service space, another service that should not...Read More

If your business is receiving and handling large amounts of cash—or any amount, for that matter—you should consider using a cash recycler. The upfront cost and necessary training may seem like a heavy investment, but the overall return on investment you’ll receive from cash recycling will greatly outweigh the initial setup costs. Cash recycling is a...Read More

As digital technology continues to ease consumers’ lives, it is important not to forget the human aspects that can drive engagement, loyalty and brand satisfaction. Technology has vastly revolutionized the way we communicate both personally and professionally. According to the latest statistics published by Statista and Hootsuite, the number of Internet users exceeds 4.1 billion...Read More

  In banking, gaming and retail, smart cash management is one way businesses can increase efficiency and reduce loss.  Currency recyclers are a powerful tool that businesses have been using to help manage cash more efficiently throughout the organization. What Is a Currency Recycler? You can think of a currency recycler like an all-in-one super-machine for helping...Read More