It’s clear the decline in branch transactions has big implications for branch staffing and organizational roles. Most branches today need only universal bankers, who can perform both sales and service transactions. But many banks are stuck with an old, outdated model where historically defined roles dictate staffing, rather than the demands of customer arrivals. Here’s...Read More

Part 1: Staffing Much has been written, discussed and spent on the topic of Branch Transformation over the past few years.  Yet, with all the exploration, experimentation, and evaluation, no single formula for success has emerged. Financial institutions continue to search for answers appropriate to their individual organizations. Tech suppliers continue to say they can...Read More

Predicting key trends in any industry—and financial services is no exception—means taking to account uncertainty, reality and possibility. In some years, that might as well demand a deft touch with a crystal ball (and we don’t mean the one that just dropped in Times Square). Yet 2018 begins on a very favorable note. The economy...Read More