We had a great time seeing all of the Minnesota Community Bankers that attended this year’s expo.  We appreciate all of the feedback with regards to our Branch Transformation seminar.  The show was a success and we look forward to working with Minnesota Community Banks to help them find the right Branch Transformation solutions, be...Read More

Electronic Mini-Branches containing multiple ATMs and other self-service equipment provide a low-cost way for FIs to grow and expand service without the expense of building and staffing large branches. “The concept of unattended Electronic Mini-Branches with video links to remote customer service and sales staff has been around for over 20 years,” said international retail...Read More

No question about it, today’s customers enjoy the convenience of online banking services. But that doesn’t mean they are ready to part with the nearest branch of their bank. After all, that’s where they go to inquire about loans, explore savings options and rent a safe-deposit box. It’s also where they go to meet face-to-face...Read More

Cash is the original real-time payment. In fact, more than 27 percent of all payments are still made in cash, according to the most recent study from the Federal Reserve. That stat may surprise digital enthusiasts but for millions of consumers and small businesses, cash is critical to their day-to-day life. Who uses cash these days? More...Read More

1. Omnichannel is table stakes. Nearly everyone agrees that a true omnichannel experience is a requirement to succeed in retail banking. “The industry is doing pretty well providing real-time data for monetary transactions in all channels,” Kerstein believes, but he sees limited integration on customer service. “Most institutions still lack the ability to start an...Read More

Technology is driving more self-service options in branches and having a massive impact on how branch staff interact with customers. These two closely interconnected factors will determine the fate and future of the brick-and-mortar channel in banking. For retail financial institutions that accelerate their transformation strategies, branches striking the right balance between people and technology...Read More

Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities.  Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes...Read More

As 2018 ends, many of us reflect on their past year and begin to prepare for the next. In preparation for 2019, many follow the annual tradition of creating resolutions to accomplish something or make their lives better in some way. A survey was conducted by offers.com and based on the findings the leading New Year’s resolutions...Read More

Self-service technologies are a key aspect of business for today’s most successful banks. Research   shows that institutions that effectively employ this technology and build strategies focused on customer value find significant cost savings and increased customer loyalty and satisfaction.  While ATMs may be the main players in the self-service space, another service that should not...Read More

If your business is receiving and handling large amounts of cash—or any amount, for that matter—you should consider using a cash recycler. The upfront cost and necessary training may seem like a heavy investment, but the overall return on investment you’ll receive from cash recycling will greatly outweigh the initial setup costs. Cash recycling is a...Read More